Frequently Asked Questions
HOW DO I PLACE AN ORDER?
If you'd like to place an order please send us an email to firstname.lastname@example.org or via the order form on our contact page with the flavours and quantities you're thinking of—and a date for which you require the order. It's not a problem if you're not 100% sure what you're after—we're here to help you out and discuss what you need! We'll aim to respond within 48 hours, though we'll probably get back to you much sooner!
HOW LONG WILL IT TAKE FOR YOU TO MAKE MY ORDER/HOW MUCH NOTICE DO YOU NEED?
This all depends on the order, but as a general rule—as much time as you can give us!! Ideally for smaller deliveries it's great to have at least a fortnight of notice and for larger custom orders at least a month. The more notice you give us, the more time have to ensure we have cleared a good space of time to focus solely on your order. If orders are placed less than 7 days in advance of your required delivery date, please note that rush fees apply.
DO YOU OFFER DELIVERY?
While we prefer that you collect your order, yes, we can deliver within a certain radius of Bakedown headquarters! Delivery charges and availability are completely dependent on your distance from Bakedown Cakery in kilometres. If you require a quote, please get in touch via the order form and provide us a with a valid address for the most accurate quote possible.
I HAVE ALLERGIES! DO YOU OFFER NUT, GLUTEN AND DAIRY-FREE OPTIONS?
Unfortunately, at the moment we don't have the capacity to offer these options. All of our cakes are prepared in a kitchen where nuts, diary and gluten have been prepared—so if you're deadly allergic, we wouldn't be able to offer nut, gluten or dairy-free cake to you in good faith.
HOW LONG WILL MY BAKED GOODS LAST AND HOW SHOULD I STORE THEM?
If your cake doesn't get gobbled up all in one go, we recommend storing it in your fridge for no longer than 3-4 days in an airtight container, to avoid it absorbing any fridgy smells. Cakes are best served at room temperature, but leaving either of these things out for too long will encourage them go stale a lot faster!