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what is the best way to store chocolate?

Always store chocolate in a cool, dry environment away from strong smelling foods and direct exposure to sunlight. Never store chocolate in the fridge (unless it's absolutely necessary) as this can cause sugar bloom. Our bonbons have a recommended shelf life of 3-4 weeks, and products like our bars and barks approximately 6-12 months depending on storage. Like all things, they're best consumed fresh which is why we also make all of our products in small batches so they don't sit around on the shelves for long periods of time.

What ARE THE WHITE STREAKS on my chocolate?

If your chocolate appears to have white streaks on the surface, this is most likely what we call 'bloom'. There are two types of bloom—sugar bloom (generally occurs if you've placed chocolate in the fridge and condensation has caused the sugar to rise to the surface of the chocolate) and fat bloom. Both can occur from improper storage of chocolate and may affect the texture of your chocolate, but by no means is it harmful to eat.

What is the best way to store my cake?

Once you’ve got your cake the best way to store it is in the fridge away from any strong smelling foods. We recommend taking the cake out of the fridge about an hour before serving to allow it to warm up to room temperature for the best texture and flavour! :) If there are any leftovers, place them in an airtight container and store it in the fridge. Best consumed within a week!

Do you deliver?

Our cakes can travel within a certain radius of St Leonards—we often recommend pick-up because no one will take better care of your cake than you, but we do have a preferred courier that can deliver within a specified 2 hour time frame within business hours. Prices start from $50.

For weddings and large events where cakes are larger than 2-tiers or over an hours drive away, we will always try to personally deliver where possible. Prices start from $150.

Our chocolate at present can travel interstate within Australia, but unfortunately we don't deliver internationally at the moment due to expense (unfortunately we are very far away from the rest of the world).

Please use your own discretion when ordering for postage during the hotter seasons, as we do not take responsibility for any melting due to weather. Even though we do our best to give your chocolatey bundle the best chances possible by packing with ice and sending via express options sometimes meltage can still occur (we do live in Australia after all, and if we feel like we're melting most of the time we imagine the chocolate probably feels the same). If you’re unsure, and are able to collect we generally advise pick-up or same day courier over express post.

Can I collect my cake And chocolates?

Yes! You can. Pick-up is from our shop in St Leonards (62 Atchison Street, St Leonards). Our hours are as follows:

Sun-Mon By Appointment Only
Tues-Fri 10am-5pm
Sat 9am-12pm

We highly recommend transporting your goods in a cool or air-conditioned car, protected from sunlight and on a flat, stable surface. Generally the best place is either on the passenger side floor or in the boot of the car with padding around the box to avoid it from sliding around. We don't recommend strapping it into a seat as this is not a stable surface.

I have allergies! Do you bake gluten-free or vegan cakes?

Unfortunately, at the moment we don't have the capacity to offer these options. All of our cakes are prepared in a kitchen where nuts, diary, eggs and gluten have been prepared.

Do you offer wholesale?

We most certainly do—please get in touch with us either via the wholesale order form or send your enquiry directly to hello@bakedowncakery.com. We are currently sending stock all over Australia, using same day and overnight courier services wherever possible! Unfortunately we are unable to send internationally at this time. Please keep in mind that there can be a 2-3 week lead time for orders, so make sure you get in early to ensure timely delivery and a constant stock supply.