How do I place an order?

If you'd like to place an order please submit your enquiry via the order form on our contact page with the flavours and quantities you're thinking of—and a date for which you require the order. It's not a problem if you're not 100% sure what you're after—we're here to help you out and discuss what you need! We aim to respond within 48 hours or sooner. 

How much notice do you need?

Ideally as much time as you can give us! If orders are placed less than 5 business days in advance of your required delivery date, please note that rush fees may apply with insufficient notice.

I have allergies! Do you bake gluten-free or vegan cakes?

Unfortunately, at the moment we don't have the capacity to offer these options. All of our cakes are prepared in a kitchen where nuts, diary, eggs and gluten have been prepared.

How do I store my goods?

Once you’ve got your goods the best way to store them is in the fridge away from any strong smelling foods. We recommend taking them out of the fridge about an hour and a half before serving to allow it to warm up to room temperature for the best texture and flavour! We recommend storing it in your fridge for no longer than 3-4 days in an airtight container, to avoid it absorbing any fridge smells. 

Chocolates are best stored in a cool, dark and dry place and should never be placed in the refrigerator! Improper storage can affect the texture and taste of the chocolates. Our blocks and barks can last for a couple of months, while things like bonbons with fillings are best consumed immediately or within 2-3 weeks maximum.

Do you offer delivery?

Yes! We do.

For weddings and large events where cakes are larger than 2-tiers or over an hours drive away, we will always try to personally deliver where possible. Prices start from $150.

For smaller cakes or where it’s not possible for us to personally take care of delivery, we use the friendly folks at Sherpa to deliver your precious cargo. We’ve been using them since the beginning of time and trust them to get from A to B without any sugar related tragedies. We use their 2-hour delivery service to ensure that your goods get to you as quickly as they can. Sherpa currently deliver within most areas around Sydney. Get in touch for a quote or to check if you fall within their delivery area! Prices start from $35.

For small chocolate orders we also use Sherpa where possible for same day delivery (where orders come in before 12pm) OR Australia Post where weather permits. Please use your own discretion when ordering for postage during the hotter seasons, as we do not take responsibility for any melting due to weather. If you’re unsure, and are able to collect we generally advise pick-up or same day courier over express post.

For bulk chocolate orders, we generally use TNT overnight express though are more than happy to use your preferred couriers or arrange alternate options with you.

Can I collect my cake And chocolates?

Yes! You can. Pick-up is strictly by appointment only between the hours of 9am-5pm on weekdays or 9am-12pm. We highly recommend transporting your goods in a cool or air-conditioned car, protected from sunlight and on a flat, stable surface. Generally the best place is either on the passenger side floor or in the boot of the car with padding around the box to avoid it from sliding around. We don't recommend strapping it into a seat as this is not a stable surface.

Do you offer wholesale?

We most certainly do—please get in touch with us either via the order form or send your enquiry directly to hello@bakedowncakery.com. We’re currently sending stock all over Australia, using same day and overnight courier services wherever possible! Unfortunately we are unable to send internationally at this time. Please keep in mind that there can be a 2-3 week lead time for orders, so make sure you get in early to ensure timely delivery.